AOL needs help
From my vantage point, AOL is still wrestling through the challenges to find a profitable way out amidst the dial-up to broadband transition. Now AOL has another round of damage control, cf: How hard can it be to cancel an AOL account? | You’ve Got Frustration: Breaking Up With AOL | On Tape: Rep Won’t Let Customer Quit AOL | Vincent Ferrari blogged his attempt at cancelling AOL that took 20 minutes. Others say that it can take as long as 45 minutes to cancel an AOL account.