From my vantage point, AOL is still wrestling through the challenges to find a profitable way out amidst the dial-up to broadband transition. Now AOL has another round of damage control, cf: How hard can it be to cancel an AOL account? | You’ve Got Frustration: Breaking Up With AOL | On Tape: Rep Won’t Let Customer Quit AOL | Vincent Ferrari blogged his attempt at cancelling AOL that took 20 minutes. Others say that it can take as long as 45 minutes to cancel an AOL account.
An apology is minimal damage control; the call center rep was fired. Let’s think out loud what’d be purple cow remarkable: how about a one-click cancel button? I love how SafeUnsubscribe™ makes my life easier and puts the customer in control (not at the mercy of over-aggressive advertisers)…
AOL does need help and the sad thing is that AOL has always been this way. To cancel AOL, you need to remain strong and vigilant.