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This thought is about good customer service vs. bad customer service, IMHO. After some time to cool down from getting worked up the past few days about my dissatisfaction with my local phone service provider Starpower, I’ll share with you this contrast, [ . . . ]

Okay, I’m drained.. will lay low tonight, stay here in Raleigh, then drive back to my DC home tomorrow afternoonish. A warm welcome to the CCL LDP‘ers [you know who you are ] For those of you just tuning in (I’ll write [ . . . ]

PANERA BREAD? | wi-fi internet access they’re offering free WiFi internet, I can’t believe it! It’s finally here, and in the DC metro area too at 3 Northern Virginia locations (at the moment of this writing).. I can’t wait to use it [ . . . ]

in Greensboro this week, taking a week-long course about Leadership Development.. it’s not quite what I expected, as it is largely about personal assessment, getting feedback from peers that are also attending the class, and from asessments and instruments of my peers [ . . . ]

insomnia revisited.. awoken by a combo of need for a pit stop (drank too much water at bedtime) and guilt; had called a few people to cancel last night’s pool party after talking with the organizer, and then 20 minutes later, got [ . . . ]

Do you know me? How can you really know me? Does my sharing of my thoughts and connections for all these years here online, openly and vulnerably, give you enough to believe I’m credible (believable, trustworthy, acceptable)?? [I didn't say you have [ . . . ]

here’s why you’ve not been able to Xanga.com Due to continued and ongoing DDOS attacks, Xanga has now been down for over 24 hours. This is the most concerted and determined of all the attacks we have experienced. Every time we bring [ . . . ]

being a big fan of innovation and change (b/c no change = no growth), for the 90% of church leaders who are actually followers (but still serving in leadership positions), this new book is a nice case-study kind of a book from [ . . . ]

Query>> Questions I have to ask myself and other people – what do we bring to the table? is it the work of the Holy Spirit in personal study – thus we bring ourselves + a little Holy Spirit action? or do [ . . . ]